Refund and Returns Policy

Please note that our textured art pieces are handcrafted and may vary slightly in texture, color, and appearance from the photos shown on our website. We strive to accurately represent each piece, but please understand that the nature of handcrafted art means that each piece is unique.

If you have purchased a custom-made textured art piece, please note that these items may not be eligible for a refund or exchange if the reason for the return is simply a change of mind or a dislike of the artwork. However, if the custom-made artwork is not of acceptable quality, fit for purpose, or does not match the description provided by the seller, then consumers have the right to a remedy, which may include a repair, replacement, or refund under the Australian Consumer Law.

To be eligible for a refund, the following conditions must be met:

  • The item must be in its original condition and packaging.
  • You must have proof of purchase, such as an order confirmation email or receipt.
  • You must contact us within 30 days of the date of purchase to initiate a refund.
  • The item must be returned to us within 14 days of the date that you initiate the refund.
  • Please note that we do not refund shipping and handling fees, and you will be responsible for the cost of shipping the item back to us.

If your item arrives damaged, please contact us within 48 hours of receipt and we will arrange for a replacement or refund.

Please contact us at to initiate a refund or if you have any questions about our refund policy and how it complies with the Australian Consumer Law.